General information is not specific to you and cannot be traced in any way to you. Such information includes certain non-personal information from visitors to the site (such as the time of day the site is accessed) and certain information in aggregate form (such as statistics relating to the number and frequency of visitors). 24roots.com uses general information only in ways that do not identify you, the specific user, meaning that it is never linked to personal information.
Personal information is specific to you and includes such things as your email address or name and mailing address. This type of information is sometimes called “personally identifiable information.” The only personal information collected through our site is information you choose to supply in response to a request or offer, or to process your order. In order to improve our site and to better serve you, 24roots.com may share your personal information with its entities, subsidiaries, affiliates, legal successors and trusted third parties. From time to time, 24roots.com may also contact you about updates or special offers.
24roots.com has designed this site for adults, not children. For that reason, 24roots.com does not knowingly collect personal information from children who may visit this site, and 24roots.com does not want to include any such information in its customer databases.
Shipping, Refund and Return Policy
Free shipping on orders.
Orders will ship in 1-3 business days.
Returns and Refunds
If you are in any way dissatisfied with our product within 30 days of purchase, we will refund your purchase (less shipping and sales tax). Products purchased from retailers or others are subject to their return policy. All returns must be accompanied by a Returned Goods Authorization number, available by contacting our Customer Service Department.
The following information is needed to request authorization:
– Reason for return
– Date of purchase
– Sales Receipt or Invoice Number
– Product Description
– Quantity for return